Someone do me a favor and add the following to include/class.queue.php
line 396
:
var_dump($fields);
Save the changes and go reload the queue in question in the ticket queues. You then should see a huge text output on the screen. You should then use the browser "Find In Page" feature to find user__name
. If you find matching text make sure it looks something like the following:
["user__name"]=> array(2) { [0]=> string(16) "User / Full Name" [1]=> object(TextboxField)#464 (9) { ["ht"]=> array(14) { ["label"]=> string(9) "Full Name"
If it does not look like that or if you can't find user__name
altogether then please post here and let me know.
Cheers.