Hi @ntozier

The other plugin is HTTP Passthru Authentication, I've tested with all plugins turned off.

7 days later
8 days later

Hi guys, is there anything else I can try or information I can send?

10 days later

Same issue here too:

Server 2012R2
osTicket: v1.12
PHP 7.3.1

Error logs look clean too. In browser / network tab in chrome don't show any errors.

I'm stumped ?

6 days later

Should I re-post this in the 1.12 forums?

I've asked the devs to take a look at this.

  • cpr replied to this.

    Just to toss an idea out there: would a database export / fresh install be of any use to anyone?

      rjkunde Just to toss an idea out there: would a database export / fresh install be of any use to anyone?

      Tried it, didn't work. I agree with @cpr, it seems to be a database issue.

        Does everyone have the name column in the ost_user table??

        Cheers.

        Also, (lol) make sure you have the following records in the db:
        ost_form

        ost_form_field

        Cheers.

        Someone do me a favor and add the following to include/class.queue.php line 396:

        var_dump($fields);

        Save the changes and go reload the queue in question in the ticket queues. You then should see a huge text output on the screen. You should then use the browser "Find In Page" feature to find user__name. If you find matching text make sure it looks something like the following:

        ["user__name"]=> array(2) { [0]=> string(16) "User / Full Name" [1]=> object(TextboxField)#464 (9) { ["ht"]=> array(14) { ["label"]=> string(9) "Full Name"

        If it does not look like that or if you can't find user__name altogether then please post here and let me know.

        Cheers.

        Hi @KevinTheJedi

        ost_user

        My ost_form and ost_form_fields have the Contact Information and Email Address / Full Name columns respectively.

        I added the var_dump fields line but couldn't find any trace ofuser__name , onlyuser__cdata__name

        "user__cdata__name"]=> array(2) { [0]=> string(16) "User / Full Name" [1]=> object(TextboxField)#683 (9) { ["ht"]=> array(14) { ["label"]=> string(9) "Full Name"

        Thanks

        @cpr

        And in your ost_queue_column table you have User Name set to user__name?

        Cheers.

        @KevinTheJedi

        User Name primary value is set to user__cdata__name

        When I changed this value (edited database directly) to user__name, the From column on all queues went blank. (The var_dump still didn't containuser__name)

        I then changed the From column primary data source (using osTicket Admin Panel > Manage Queue Column) to User / Full Name, which reset the primary value to user__cdata__name

        @cpr

        That’s really strange...but great information. We’ll take a deeper look into this.

        Cheers.

        @cpr

        Okay so I updated my column and it was set to user__name in the database which is correct. Yours is acting really funny...could you please go to https://osticket.com/download and download the files again, re-upload the files to your site, restart Apache (and PHP-FPM if you're running it), restart the database, and change your From column from User / Full Name to something else and back to User / Full Name again? Maybe something is cached on your server and it still thinks that User Name is user__cdata__name instead of user__name?

        Cheers.