Yes, I'm using the LDAP Authentication and Lookup plugin.

I'll try disabling it after hours. I didn't think it could be that, as the issue affects tickets from internal users as well.

Tried disabling the LDAP Authentication and Lookup plugin, no change.

According to that log snippet you are running more than one plugin.
Whats the second one?

4 days later

Hi @ntozier

The other plugin is HTTP Passthru Authentication, I've tested with all plugins turned off.

7 days later
8 days later

Hi guys, is there anything else I can try or information I can send?

10 days later

Same issue here too:

Server 2012R2
osTicket: v1.12
PHP 7.3.1

Error logs look clean too. In browser / network tab in chrome don't show any errors.

I'm stumped ?

6 days later

Should I re-post this in the 1.12 forums?

I've asked the devs to take a look at this.

  • cpr replied to this.

    Just to toss an idea out there: would a database export / fresh install be of any use to anyone?

      rjkunde Just to toss an idea out there: would a database export / fresh install be of any use to anyone?

      Tried it, didn't work. I agree with @cpr, it seems to be a database issue.

        Does everyone have the name column in the ost_user table??

        Cheers.

        Also, (lol) make sure you have the following records in the db:
        ost_form

        ost_form_field

        Cheers.

        Someone do me a favor and add the following to include/class.queue.php line 396:

        var_dump($fields);

        Save the changes and go reload the queue in question in the ticket queues. You then should see a huge text output on the screen. You should then use the browser "Find In Page" feature to find user__name. If you find matching text make sure it looks something like the following:

        ["user__name"]=> array(2) { [0]=> string(16) "User / Full Name" [1]=> object(TextboxField)#464 (9) { ["ht"]=> array(14) { ["label"]=> string(9) "Full Name"

        If it does not look like that or if you can't find user__name altogether then please post here and let me know.

        Cheers.

        Hi @KevinTheJedi

        ost_user

        My ost_form and ost_form_fields have the Contact Information and Email Address / Full Name columns respectively.

        I added the var_dump fields line but couldn't find any trace ofuser__name , onlyuser__cdata__name

        "user__cdata__name"]=> array(2) { [0]=> string(16) "User / Full Name" [1]=> object(TextboxField)#683 (9) { ["ht"]=> array(14) { ["label"]=> string(9) "Full Name"

        Thanks

        @cpr

        And in your ost_queue_column table you have User Name set to user__name?

        Cheers.