Setup email piping / fetching with Google Gsuite

Daninor

Hello,

I am about to setup OSticket with Gsuite and we need to use email piping/fetching.

Email fetching with cron wont work, because we need the emails to arrive as a ticket as soon as the customer send it.

Email piping will more fit us, but is there a way of configuring Gsuite for it, do you have any experience with it?

Second question:
We have installed a language pack, and its recognized in OSticket and added so we can see it in the language selector on the front page. But whenever we press it, it doesnt switch the language: it only sends us to https://support.domain.tld/index.php?lang=no

Thank you!

ramrajone

Daninor
You should be able to use the GSuite or any email service, as along is normal account.

Second question: try re-installing language pack

Daninor

ramrajone
I have tried to re-install the language pack. Do you mean just deleting and adding it in in include/i18n folder? Or is there any other required steps?

ntozier
Yeah, I spoke with Google, and they dont support the piping method. So by IMAP, you mean using Cron, right?

Thanks for your reply.

ntozier

as a side note I do not think that you can use piping with Gmail/GSuite.
You would have to use IMAP.

ramrajone

Daninor
yes, that's the process. I assume you are using the supported PHP version and web server listed at https://docs.osticket.com/en/latest/Getting%20Started/Installation.html

for email, settings look at this:https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html
or this post: https://howtohelpdesk.com/osticket-email-settings/

Daninor

ramrajone
Yes. I have tried using php5.6 and php7.2.15 with no luck.

I tried
ini_set('display_errors',1);
ini_set('display_startup_errors',1);

And when I turned them back to 0, I only get white page on admin page..

ramrajone

Daninor
Have you looked at the log of osTicket, PHP and your web server and see if it gives you clue

Daninor

ramrajone
Yes I have, neither of them gives any errors.

EDIT:
For some reason, it suddently started showing errors.

Warning: ini_set(): Headers already sent. You cannot change the session module's ini settings at this time in /home/2/s/support/www/bootstrap.php on line 19

Warning: session_cache_limiter(): Cannot change cache limiter when headers already sent in /home/2/s/support/www/bootstrap.php on line 21

ntozier

You haven't actually stated what version of osTicket you are running or what webserver you are running.

Daninor

ntozier
Newest version osticket and apache

ntozier

Your version of 'newest' may differ from mine.
Especially since there are two versions that are released simultaneously.

Daninor

ntozier

osTicket Core, v1.11 (Latest Release)

According to:
https://osticket.com/download/

ramrajone

Daninor
What are you using for a web server? Can you take a screenshot of the email settings and your osTicket where it shows osTicket version, PHP, web server

Daninor

I have re-installed OSticket and database, and its finally working.

How do I install theme? Whenever I do what is told in the install guide, I get error 500..

Guide:
Steps to install:
1) Download and copy the files and folder to the root osticket folder. it will replace some exsisting files.
2) [optional] Enable knowledge base (admin panel -> setting --> knowledge base --> enable knowledge base)
3) [optional] add faqs (agent panel --> knowledge --> add category and faqs)

https://www.osticketresponsivetheme.com/osticket-theme-ostone

ramrajone

Daninor
You should contact their support where you bought the theme from

ntozier

To be clear osTicket is not theme-able at this time. That means any "theme" that you install is a modification of the core code. You should seek support of the "theme" vendor.

does your site work with out the "theme" installed?

Grizly

If you are comfy configuring email routes/split-delivery and are already running your own email server that supports piping, then you should be able to set it up. If you aren't/don't.. then no. Just use IMAP. Poll it every couple of minutes and you should be peachy.

https://support.google.com/a/answer/2685650?hl=en
https://docs.osticket.com/en/latest/Getting%20Started/Email%20Piping.html

Experience with piping? No, I just use IMAP and pull down email every couple of minutes, it's email, they can't expect instantaneous responses. If they want it faster, they can make a ticket using the Web.