I have re-installed OSticket and database, and its finally working.

How do I install theme? Whenever I do what is told in the install guide, I get error 500..

Guide:
Steps to install:
1) Download and copy the files and folder to the root osticket folder. it will replace some exsisting files.
2) [optional] Enable knowledge base (admin panel -> setting --> knowledge base --> enable knowledge base)
3) [optional] add faqs (agent panel --> knowledge --> add category and faqs)

https://www.osticketresponsivetheme.com/osticket-theme-ostone

ntozier

osTicket Core, v1.11 (Latest Release)

According to:
https://osticket.com/download/

ntozier
Newest version osticket and apache

ramrajone
I have tried to re-install the language pack. Do you mean just deleting and adding it in in include/i18n folder? Or is there any other required steps?

ntozier
Yeah, I spoke with Google, and they dont support the piping method. So by IMAP, you mean using Cron, right?

Thanks for your reply.

Hello,

I am about to setup OSticket with Gsuite and we need to use email piping/fetching.

Email fetching with cron wont work, because we need the emails to arrive as a ticket as soon as the customer send it.

Email piping will more fit us, but is there a way of configuring Gsuite for it, do you have any experience with it?

Second question:
We have installed a language pack, and its recognized in OSticket and added so we can see it in the language selector on the front page. But whenever we press it, it doesnt switch the language: it only sends us to https://support.domain.tld/index.php?lang=no

Thank you!