Status 0? There is no status 0.

Whats your Admin panel -> Settings -> Tickets -> Default Status set to?

    I suppose that's the problem. I've updated status of a ticket via sql request.
    And now it is shown in ticket list.

    Andrey changed the title to Tickets created from email have status = 0.

    I've asked the devs to take a look at this thread.

      ntozier
      I completely deleted 1.11 version and installed 1.10.5.
      In 1.10.5 tickets successfully created from emails.

        @Andrey

        I tested this with latest osTicket v1.11 and PHP v7.2 and I cannot replicate your issue. Really strange.

        Cheers.

          KevinTheJedi
          I did clean install of version 1.11.
          The issue is not reproduced.
          I will mark the post as solved.

            Andrey changed the title to [SOLVED] Tickets created from email have status = 0.
            a month later

            I now have this on a fresh install of 1.11 on PHP7.1 and getting errors from the cron job.
            PHP Fatal error: APCuIterator::__construct(): APC must be enabled to use APCuIterator in /var/www/support.crm.direct/public_html/include/class.search.php on line 966

            It seems that PHP7.x does not support ACPu and fakes it out with acpu.so. I fixed my problem by editing /etc/php/7.1/cli/conf.d/20-acpu.ini and commented out loading acpu.so so osTicket falls back to its built-in caching.

            @nelem did you perhaps post this to the wrong thread? This does not appear to be related to issue that @Andrey posted about. Either way since this is a resolved thread I am closing the thread. If you would like help with your issue please start your own thread.

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