Hello! We recently spun up a v1.10 on-prem instance of OSTicket. We're trying to automate the creation of tasks using ticket filters. Up until now, I have been unable to do the following;
We have a new hire process where human resources (HR) submits a new-hire request via a form. They select which accounts need to be created for a new user. We'd like to automatically create tasks on the ticket and assign them to the correct departments/teams based on the option(s) our HR employees select. Due to JSOX policy, we need a index-able log of when these tasks are requested, and completed.
The closest functionality/form/topic I've been able to dig up is this: https://forum.osticket.com/d/87595-tickettask-templates-or-filters/5 (however it seems pretty dated)
That being said does anyone know if this sort of thing is possible with the on-prem v1.10 system? If not, is it available with the cloud/hosted version?
Thanks!
