osTicket Version: v1.11.0-rc1
(Note: there is no primary tag yet in this forum for this version so I was forced to pick 1.10)
MySQL Version: 8.0.12
PHP Version: 5.6.31
Server OS: Windows 10 Pro
I have added custom fields to the "Open a New Ticket" form by editing ticket-open.inc.php.
(I am assuming this was the correct file to modify; if not, please let me know.)
Now I wish to populate them from the database. These fields are display only, no update capabilities are required here. The data is in table ost_organization__cdata and was added there by adding fields to the existing "Organization Information" form using Custom Forms from the Admin Panel.
What is the easiest way to extract and display the data? I am new to PHP and have not been able to find enough up-to-date information here in the forums or on the web to piece together a solution. Any help would be appreciated?