Hi.

We have been using osTicket for seve and since a

few weeks we are having some problem.

The main problem is that you are not generating the tickets

after receiving an email until you enter osTicket. Attached some screenshots of

the version of osTicket that we have installed. My colleagues tell me that

until a few weeks ago the tickets were being generated without having to enter

osTicket. They also tell me that no change has been made in the Plesk or

osTicket.

I have looked at the configuration of the mail in the

community wiki as well as several threads on this topic. Given our configuration

(Windows Server - Plesk - MailEnabled) we are using a POP / IMAP configuration

in the osTicket.

Surprisingly I have not detected any entry in the windows

task scheduler. Before creating a scheduled task to call cron.php I have called

from the command line to the script having an email in the inbox of the

associated mail account, but the tickets are not being created.

When executing the script from the command line, nothing is

being written on the screen, nor is any notice being recorded in osTicket. Reading

one of the threads I tried to execute with the osTickets parameter

"auto-cron" selected and unselected. I have executed the script as

administrator to avoid permissions problems.

To collect the emails from the account and generate the

tickets, the only option is to generate a planned task?

What else can we review or configure so that the operation

is correct?

How can we be sure that the php script is being executed?

Can we see if there is an error in the processing of this

script?

Can we know if a rcron was being accessed beforehand?

Whether the osTicket "auto-cron" parameter is

active or not can influence the operation of the planned task?

Best regards.