Admin panel -> Settings -> System.
Scroll down to Attachments Storage and Settings.
See 'Store Attachments'. Where does it say you are storing your attachments?

it gives the directory "aanhangsel" where they should be stored


Whats the ownership/permissions of that folder?

Hi, the root folder is 755

however for some reason the sub-folders created when a ticket comes in are set on 1355 ? This gives that users can't read it. Maybe that's the cause ?

What are the permissions on your PHP temp folder? [do they match?]

Waltervds
Run this command to apply permissions
sudo chown -R www-data:www-data /var/www/html/osticketLocaton

    Waltervds
    That command was for Linux Ubuntu
    Which version of OS are you using?

      it is Linux, but since it's hosted I don't see what version it is

      Waltervds
      Maybe you don't have permission to run commands, check it and change it via GUI or ask your hoster to change it for you

      It should be set as: All folders should be 755 and all files should be 644

      run this command to see which version of Linux you are using:
      lsb_release -a
      or
      hostnamectl

        both commands also give not found .
        The strange thing is the folders that are created by the plugin all get 1355 where it seems to me they should get 755

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