Ok so I think what I want is not possible yet. Maybe it could be an option that the osticket dev should integrate in the next release. Just for more details, I need this for a workflow. I would use it as workflow to create the access/permissions for our new employees. For example, a new employee is hired, the manager complete a form with the access needed and the ticket is assigned to IT, Quality Assurrance for validation etc... But during the workflow, the information put in a form need to be the same at the beggining of the workflow until the end. I hope this option will be integrate in the future release :)Thanks for your help !