- Edited
Hi! im interested on knowing if there's something new related to this
topic, i dont really care if i need to mod my osticket but i need the
implementation because i suck at coding (sorry). Im currently using osticket V1.10 on ubuntu server with php5.6What i need is to add a field below the ticket status that agents state when responding a ticket to review, like in the image.What i was thinking is to add new ticket statuses but with the "diagnosis" extra field (maybe using slashes like on subtopics help topics section) maybe parsing the slashes and in case of finding the slashes, set visible the new field.This is in order to find a diagnosis of the ticket before attend it and obtain some statistics.Thanks in advance.