- Edited
Hi, I'm new to osTicket. I like everything that it has to offer. However, I cannot seem to get email fetching to work. We are using Office 365. Yes, IMAP is enabled on the mailbox. When I enter my settings for the mailbox, it does not give me any errors. Whereas if I were to purposefully enter erroneous settings, it would give me an error when I try to save them. So I know that it can communicate with the mailbox. Here is my server information:osTicket Versionv1.10.1 (9ae093d) — Up to dateWeb Server SoftwareApache/2.4.27 (Ubuntu)MySQL Version5.7.21PHP Version7.1.11-0ubuntu0.17.10.1Here are my email fetching settings on the mailbox:Status: EnableHostname: outlook.office365.comPort Number: 993Mail Box Protocol: IMAP + SSLFetch Frequency: 1 minutesEmails Per Fetch: 30Fetched Emails: Delete emailsFetching is enabled, but nothing seems to be happening. New tickets aren't created, and nothing is being deleted from the mailbox.Any help you can offer would be greatly appreciated.