Hi ntozier, Thank you for jumping into this discussion. I assumed that I'm doing something wrong, and that the fix is probably an easy one. Here are answers to your questions in the order in which they are asked:Not getting any errors. The system can send emails just fine, so I don't think connection is a problem.Not using cron.php on a schedule. The little question mark next to the "Fetch on auto-cron" setting suggests that emails won't be fetched unless someone is logged into the SCP. Since we would need it fetching regardless of having some logged in, I left this option unchecked.Yes. As stated before, emails are sent just fine. It's just not fetching.As stated in my original post, IMAP is enabled on the mailbox.Not to my knowledge. Connection is obviously happening. As stated in my first post, "When I enter my settings for the mailbox, it does not give me any errors. Whereas if I were to purposefully enter erroneous settings, it would give me an error when I try to save them. So I know that it can communicate with the mailbox." So it obviously tries the settings that I put in when I click "Save Changes." With the settings I'm using currently, it's not giving me any errors, which indicates to me that it is communicating just fine.Yes.When I enter "ssl://" into the Hostname setting, upon clicking "Save Changes" I get an error, and it does not allow me to save the changes. So that leads me to think that it should be omitted.