Hello,I've just freshly installed osTicket.I have three total test tickets in my system but seeing zeros across the board as far as stats go. Any help would be appreciated.As you can see from the screenshots. It seems to know there are tickets in the system.osTicket Versionv1.10-80-gc4669d7 (c4669d7) — Up to dateWeb Server SoftwareApache/2.4.7 (Ubuntu)MySQL Version5.5.59PHP Version5.5.9-1ubuntu4.23
My understanding is that dashboard stats are a day behind and do not show realtime stats.
Well that's a shame
That's not the only shame regarding the dashboard imho lolIt's due for a revamp (or so the rumors are), but when that will happen is a mystery only the devs know.
This is one of the reasons why we use @[deleted] Report plugin .www dot software-mods dot com
Possibly you need to update to PHP 5.6You may also need to apply this PR:Fix service & reponse times on dashboardhttps://github.com/osTicket/osTicket/pull/3738git pull origin refs/pull/3738/headI thought there was another PR also, however from just a quick look I think I now only apply that one.I have a branch on my fork also which adds a little further logging into the dashboard stats. It logs when assignments happen automatically either by auto-assignment or when closing someone else's ticket.When this is applied the graphs tend to show equal amounts of "created", "assigned", and then "closed" values.
Oh I just wanted to add I think the service time is a little silly. From memory it gives an average between each response.So it might take a few hours to initially respond to a ticket, then the client and agents exchange a few messages within a couple of minutes, and based upon how many messages are sent the average service time drops down quickly into the minutes.It doesn't really represent anything useful. Just a plain old service time of time between start to finish would be more useful.I could be wrong, that was just from memory when I looked at it.The ticket counts are fairly good from what I see however.
