- Edited
Hi to all,I want create a new ticket usign "Filter ticket". Is possible for the "Filter Ticket" read a Subject of an email and using it to open a new ticket?
Create a ticket with filter using email Subject
- Edited
Subject does not appear to be a selected field in Ticket Filters. so the answer would be you cannot do that at this time,
- Edited
I am not sure I understand what you are trying to do. If you are fetching emails from an account, they will create tickets automatically. You can use ticket filters to assign the tickets to different departments or assign help topics, etc. Is that what you want to do? Route a ticket based on the subject of the email to a specific team or agent, or assign to a specific help topic?Please also include your version of osTicket.
- Edited
@[deleted] its listed under Ticket Data as Ticket/Issue Subject in 1.10
- Edited
Thank you blueyeguy but I have "Issue Summary" in the menù.
- Edited
Which is why I asked that you include your osTicket version?
- Edited
Sorry, osTicket (v1.10.1)
- Edited
My 1.10.1 installation shows the same menu that I included the screen shot of, so I don't know where you are looking. Maybe you could include a screen shot.We have a ticket filter that routes to a specific agent if the subject line contains a certain word that we tell users to put in there, so I know its possible to route and assign tickets based on the Subject line of the incoming email.
- Edited
Oops I missed it.