[plugin] Autocloser - closes old tickets: Page 2

[plugin] Autocloser - closes old tickets

Grizly

bDarmesh3 without seeing how you've configured it, hard to say mate, if you post a screenshot of your config to the issues queue of the plugin I'll take a look

bDarmesh3

Sorry for the late reply,

Grizly

Ahh, yes, there is a bug there, in the newer versions of osTicket they've changed mail sending

https://forum.osticket.com/d/95787-bug-in-plugin-autocloser-need-help-in-closing-tickets/6

MarkHoward

Hello,
Has anyone tested this in 1.12 or 1.14?
Also (and excuse this noob's question), is there any plugin repo aside osTicket's (with four plugins) where all other plugins are listed, including versions?

Thank you,

Mark

ntozier

I maintain a list of plugins here:
https://tmib.net/resources-for-osticket/

MarkHoward

Excellent. Thank you, @ntozier . Just FYI, the link to https://osticket.com/customization is not working (the target seems to be gone).

Cm-8

Can you add this to integrate a livechat to osTicket?
https://livehelperchat.com/osticket-extension-394a.html

cc-leah

Is the Ticket Closer plugin still working properly? After saving the configurations to add a canned response for the "Auto-Reply Canned Response" field, it reverts back to "Send No Reply". Also, the plugin automatically closes tickets with pending/open tasks.

osTicket Version: v1.12.5 (933bb1f)
Web Server Software: Apache/2.4.6 (CentOS)
MySQL Version: 5.6.42
PHP Version: 5.6.40

ntozier

You would need to reach out to the author of the plugin for support. You would probably want to do that over on the project page. I see that there was activity 13 days ago so I imagine the answer is probably yes.

https://github.com/clonemeagain/plugin-autocloser

dontatanka

I already installed Tickets auto closer, and still see many old tickets opened.

dontatanka

@Grizly I already installed Tickets auto closer, and still see many old tickets opened.

ntozier

@dontatanka Please reach out to the author of the plugin for support. You would probably want to do that over on the project page. https://github.com/clonemeagain/plugin-autocloser

As a disclaimer: While many people do use 3rd Party Plugins (Also called Community Plugins) it is important to know that they have not been evaluated by, are not supported by, are not recommended by, and are not written by the Developers of osTicket. You will need to reach out to the author of the Community Plugin that you are using for support.

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