I've never used that cron job, and I do not see the option on the admin panel -> general configuration ....However the plugin is working fine, thanks for all grizly; D

Great plugin.Thanks so much.Regards

@[deleted]: you're very welcome, thanks!

@[deleted]: it's part of configuring osticket, setting up cron, http://osticket.com/wiki/POP3/IMAP_Setting_Guide#Schedule_Polling maybe I shouldn't assume that everyone uses it the same way I do.

I have not reviewed this section of the options ... the auto-cron does not have it activated, it is necessary to activate it so that the debugging arrives?

Email Fetching.jpg

Well, it only works via cron, so if you've not configured cron at all, then it won't do anything.

You can use autocron, just tick the box and reduce the number of tickets you want to close each time. Because autocron runs after agent activity.

Done, the auto cron is enabled and config for plugin to.THX for all Grizly 

new plugin config.jpg

12 days later

hi, can we keep the status from "Hold" to "Hold" also & send canned respose. Further, is it possible to have different robot settings for each group.const NUMBER_OF_SETTINGS = 4;

1. I haven't tried that, but give it a go.

2. It's possible to add that, but currently not.

3. Should probably be NUMBER_OF_GROUPS really shouldn't it. One of the two: https://martinfowler.com/bliki/TwoHardThings.html

a year later

Sorry for waking up an old thread but i have some issues with the autocloser.
Setup with 5 groups. Function of changing state is working fine but the problem is that i cannot save a canned respones. (No canned is sent out either)
When choosing a canned respones and save, i got the 'green flag' but after going out and back to the plugin there 'No reply' instead of my canned resp.
On my labsys i did setup it the first time after installing it with the first group only and a canned resp. That's working, but also when trying to add a second group with canned resp that one also go back to no reply.

Server Information
osTicket Version v1.10.4 (035fd0a) — Uppdaterad
Web Server Software Apache
MySQL Version 5.5.42
PHP Version 7.2.10

    rora
    I am not using autocloser, but I think your issue might be due to PHP version 7.2.x (recommended ver. 5.6, I am using 7.0 and so far no issues), which is not supported by osTicket ver. 1.10.4 it may be on 1.11

      3 months later

      Hi @Grizly
      Excelent Plugin. Eager to install over the weekend the upgrade to 1.11
      Will it work on the latest version as well? Or should I wait?
      Keep up the excelent work :-)
      Cheers,
      Paco

      @pakko Hey, unfortunately I haven't tested 1.11 at all yet.. so couldn't say.

      Ah I see. Well when you get around to it will you be so kind to inform us here, please?
      I tought i have turned of the email notification for the cron but it seems not to be the case, get every 2 minutes an email with subject:
      Cron <client@clients-ip> /opt/plesk/php/5.6/bin/php -f 'clients-sundomain/api/cron.php' -- '--user-agent=clients-hash' > /dev/nul. Is the last part wrong?
      Cheers,
      Paco

      9 days later

      Just got my 1.11 Docker environment running, tested, works fine mate.

        3 months later
        14 days later

        Grizly hey i want to ask you a question, can i auto close ticket based on their status example if the ticket is rejected by department Head then the ticket is closed

        P.S : sorry for my bad english ?

            anitasari that's how it works yes, "closed" is really just a status, so essentially it's a "status changing plugin", but that's not what people look for.