- Edited
i am a little bit further now.. i noticed a DNS problem i think.. After i entered the ip adress instead of the outlook.office365.com it saved the settings!
I also let osticket create a folder if it does not exist in the mailbox for moving the email after being fetched. It creates the folder. Also i enabled fetch on autocron. It is very slow with fetching the mail (configured at 1 min) also the moving rule is not so good, because it moved several emails that has nothing to do with tickets, emails received in the inbox from company's etc. So now it works a little bit...