I have a solution.  I posted it on GitHub as a Pull Request.  Here is the link: https://github.com/osTicket/osTicket/pull/3456

Just tried it and it did not fix it. Still error 500

Me too... also if I try to reinstall the plugin (downloaded from the site) ad configure it with the right options in fields (the same of working version 1.9.15) and ckick on "save" it shows me a blank page and loses the configurations.Hope it will help the devs.

Did you remove the whole line on row 87 ?

I deleted the entire row. I also made a fresh install on a new IIS webserver: same problems.

To be clear you grabbed the new plugin AND removed line 87?

Checked my error.log and getting this after trying to login with a ldap account: PHP Fatal error:  Access level to Net_LDAP2_RootDSE:() must be public (as in class PEAR) in phar:///var/www/NordicIntranet/helpdesk/include/plugins/auth-ldap.phar/include/Net/LDAP2/RootDSE.php on line 0, referer: http://nordic/helpdesk/login.phpAnything I can do to solve this?Maybe Mayo have the same.

Hi MrDanne, where I can find the error.log?

I am yet another person having this same problem.  Weirdly, I got this same 500 error page when I tried to run through the installer for v1.10 and since I could not get past it I went back to v1.9.15 and everything worked fine.  Should also note that this is a clean install of osTicket that is less than a week old.  I could not get the phar file to work with v1.9.15 so I had to grab the files manually from the repository.Server InformationosTicket Versionv1.9.15 (70898b3) —  Up to dateWeb Server SoftwareApacheMySQL Version5.5.49PHP Version5.5.9-1ubuntu4.20

I am running Apache, but för IIS check here: https://portal.smartertools.com/kb/a2487/where-are-my-iis-log-files-stored.aspxMust be the actual plugin that need to be updated... Would be nice to have this solved.I even updated the LDAP2 in my Ubuntu installation, that did not work either.

Server InformationosTicket Versionv1.10 (901e5ea) —  Up to dateWeb Server SoftwareApache/2.4.10 (Ubuntu)MySQL Version5.6.28PHP Version5.6.4-4ubuntu6.4In case needed...

Did you download the new version of the plugin?Did you then make the change I suggested in the link above?

I downloaded the plugin the day I installed the server, that would have been last Thursday or Friday.

@[deleted] that does not actually answer the question as to if you downloaded the new version...

@[deleted] I told you the date I downloaded, you tell me if you have posted a new version since that date.  I downloaded the newest version available at the time.

@[deleted] The new version was released on Thursday.  Which is one of the two days that you downloaded.  Since you do not appear to know when you downloaded and there is no time provided on your download, nor on the release (which I do not post), it is unlikely that I will be able to provide you with an accurate answer as to which version you downloaded.  I suggest that you check and make sure that your plugin is version 0.6.3 and that you made the change I linked.  While I would like to assist you in this matter the only person that can tell us what version you downloaded and are running is you.  If you cannot find the version that you downloaded then perhaps you should just re-download the new version and install it.  As a side note I have taken steps to make sure that it will be easier for people to find their version number in future releases (should the pull request be accepted by the devs).

@[deleted] Didn't even know that a new version of the plugin was released.... Did you write that somewhere?Anyhow, I downloaded it now and it works perfectly! Thanks

@[deleted] I personally didn't mention it other than on other peoples threads both here and github (which I obv do not expect you to read).  Maybe I should have the devs (or myself) post a quick little "Plugin Foo version # has been released, please go upgrade" in the announcements section. Good idea!  Thanks.I'll mark this thread as closed and resolved.  Please feel free top open a new thread if you have furhter issues. :)

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