I cannot replicate this on my test site.I upgraded it to 1.10 and have had multiple agents and users log in using their AD creds just fine.IIS 8.5 / PHP 5.6.12I also updated some settings in the plugin and saved just in case.Lookup on opening ticket however... definitely not working.
I'm having issues as well. I just did a fresh install of osTicket v1.10 and I get a blank page when trying to save LDAP settings. I'm running IIS 8.5 and PHP 7.0.9.
I'm reporting this thread to the devs.
Open Ticket (with LDAP plugin) Search in 1.10 results in: PHP Fatal error: Access level to Net_LDAP2_RootDSE:() must be public (as in class PEAR) in C:\inetpub\wwwroot\support.110\include\plugins\auth-ldap\include\Net\LDAP2\RootDSE.php on line 238
Ok, was thinking of reinstalling the plugin... but I guess I will have to wait for the dev to fix this.
Ok, I'll wait the dev. Meanwhile I went back to 1.9.15.
@[deleted] reinstalling the plugin won't help.@[deleted] I didn't upgrade my live site and DB. I always clone my live site and perform an upgrade on the clone. But thats probably a good choice.
I have a solution. I posted it on GitHub as a Pull Request. Here is the link: https://github.com/osTicket/osTicket/pull/3456
Just tried it and it did not fix it. Still error 500
Me too... also if I try to reinstall the plugin (downloaded from the site) ad configure it with the right options in fields (the same of working version 1.9.15) and ckick on "save" it shows me a blank page and loses the configurations.Hope it will help the devs.
Did you remove the whole line on row 87 ?
I deleted the entire row. I also made a fresh install on a new IIS webserver: same problems.
To be clear you grabbed the new plugin AND removed line 87?
Yes
Checked my error.log and getting this after trying to login with a ldap account: PHP Fatal error: Access level to Net_LDAP2_RootDSE:() must be public (as in class PEAR) in phar:///var/www/NordicIntranet/helpdesk/include/plugins/auth-ldap.phar/include/Net/LDAP2/RootDSE.php on line 0, referer: http://nordic/helpdesk/login.phpAnything I can do to solve this?Maybe Mayo have the same.
Hi MrDanne, where I can find the error.log?
I am yet another person having this same problem. Weirdly, I got this same 500 error page when I tried to run through the installer for v1.10 and since I could not get past it I went back to v1.9.15 and everything worked fine. Should also note that this is a clean install of osTicket that is less than a week old. I could not get the phar file to work with v1.9.15 so I had to grab the files manually from the repository.Server InformationosTicket Versionv1.9.15 (70898b3) — Up to dateWeb Server SoftwareApacheMySQL Version5.5.49PHP Version5.5.9-1ubuntu4.20
I am running Apache, but för IIS check here: https://portal.smartertools.com/kb/a2487/where-are-my-iis-log-files-stored.aspxMust be the actual plugin that need to be updated... Would be nice to have this solved.I even updated the LDAP2 in my Ubuntu installation, that did not work either.
Server InformationosTicket Versionv1.10 (901e5ea) — Up to dateWeb Server SoftwareApache/2.4.10 (Ubuntu)MySQL Version5.6.28PHP Version5.6.4-4ubuntu6.4In case needed...
Did you download the new version of the plugin?Did you then make the change I suggested in the link above?
