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I haven't tried to do it, it was more a hypothetical somethign that you could try.
Add the "reply-to" to emails
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In the screenshot below where can I add the new email from the "reply-to"?
I see only that option...
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Reply-To addresses are set at the client/server level of the sender.
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So I can't specify a personal email to the "reply-to"?
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Can you do it at the mail server?
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@[deleted] unfortunatly no...
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You can put whatever email you want there, from what I know. I"m really not sure what you're asking. You want separate reply-to emails?
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@[deleted] yesI receive email from test@example.com (alias)I want the reply-to to: officialemail@example.com (this redirects email to the alias)It is more clear?
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Sounds like mail server or code adjustment.
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@[deleted] ok, so in my case filters are useless, right?
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Just of curiosity, why don't send all mails from one address?
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@[deleted], because we are more than one organisation (1 per 14 italian regions) and we need to receive emails from different support emails
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Use a seperate department for each one? Each one can have their own outgoing email address.
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@[deleted] can you send me a screenshot with the correct configuration for reach my goal?
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No?create an email in osticket make sure that it works.create a department.set outgoing email to the new email you created.set auto-response email to the new email you created.save your department.open a ticket that goes to said department.See if it works as desired.repeat for each department.
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Ok, I'll try this as soon as possible!
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Ok, I'll try this as soon as possible!
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Please let us know if this resolves your issue. :)