HelloThis is my second attempt to setup OSTicket, tried it first time round on a windows server but had lots of issues so thought id give it a try using Installatron via my web hosting provider.Currently i have fetching enabled to every 3 minutes and auto cron enabled.From what i can gather, this will only check for emails when an agent is logged on?Is there any way of setting it so it just automatically checks for email even if nobody else is logged on?Kind regards
Q: From what i can gather, this will only check for emails when an agent is logged on?A: This is correct.Q: Is there any way of setting it so it just automatically checks for email even if nobody else is logged on?A: Yes. Please see the documentation for more information regarding this:http://osticket.com/wiki/POP3/IMAP_Setting_Guide
Thanks for your help again ntozier.I did look at that page, but it's a little over my head tbh.Do i edit the cron.php file?This is what i currently have inside it:<?php
/*********************************************************************
cron.php
File to handle LOCAL cron job calls.
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2013 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
@[deleted](dirname(__FILE__).'/'); //Change dir.
require('api.inc.php');
if (!osTicket:())
die(__('cron.php only supports local cron calls - use http -> api/tasks/cron'));
require_once(INCLUDE_DIR.'api.cron.php');
LocalCronApiController:();
?>
Also, not that it matters, but im using the inbuild alerts@installatron email as i couldnt get my 365 email working as you know already.
Q: Do i edit the cron.php file?A: No. You setup crontab or windows task scheduler to run cron.php however often you want it to run.
This is a web hosted version of OSTicket.So i need a windows computer to schedule the cron?
Q: So i need a windows computer to schedule the cron?A: No. see: "or windows task scheduler to run cron.php however often you want it to run."
Think im getting further with this but still having a problem.I'm using cpanel and found cron job (Screenshot 1)So i created the job (Screenshot 2)Ran the job and got an error saying permissions denied.After a bit of googling i changed the permissions to 755 then i got the following
public_html/helpdesk/api/cron.php: line 1: ?php: No such file or directory
public_html/helpdesk/api/cron.php: line 2: /bin: is a directory
public_html/helpdesk/api/cron.php: line 3: cron.php: command not found
public_html/helpdesk/api/cron.php: line 5: File: command not found
public_html/helpdesk/api/cron.php: line 7: syntax error near unexpected token `newline'
public_html/helpdesk/api/cron.php: line 7: ` Peter Rotich '
Go to the URL I provided you.Search for "For windows"
Im not using Windows
/sighRe read the page. It tell you how to do it for non windows. I thought that you were saying that you had a windows server. You are not passing the correct command./path/to/php /path/to/api/cron.php
im now getting the following:
/usr/local/cpanel/bin/jailshell: /home/username/php: is a directory
What did you put as the command?
/home/******/php /public_html/helpdesk/api/cron.php
I highly doubt that /home/******/php is the path to PHP.
The stars are just hiding my username
im using cpanel via xilo, what would be the php path?
Log into your server (via SSH or terminal).Type 'which php'hit enter.Does it seriously say that you installed PHP in your homedir?
This help any?
No? If you cannot follow the last steps that I gave you then you will really need to talk to your web hosting provider to find out what your path to PHP is...
apologies the path was /usr/local/bin/php
I have now amended to command and now i get:
Could not open input file: /public_html/helpdesk/api/cron.php
So, should this be my full path for the cron job?
/usr/local/bin/php/home/username/php/public_html/helpdesk/api/cron.php
Seems to be working now.Thanks for your help ntozier.
Yuppers, and your very welcome. :)Glad to hear that you got it working.
