OSTicket - Installatron - auto fetching email

billy

HelloThis is my second attempt to setup OSTicket, tried it first time round on a windows server but had lots of issues so thought id give it a try using Installatron via my web hosting provider.Currently i have fetching enabled to every 3 minutes and auto cron enabled.From what i can gather, this will only check for emails when an agent is logged on?Is there any way of setting it so it just automatically checks for email even if nobody else is logged on?Kind regards

ntozier

Q: From what i can gather, this will only check for emails when an agent is logged on?A: This is correct.Q: Is there any way of setting it so it just automatically checks for email even if nobody else is logged on?A: Yes. Please see the documentation for more information regarding this:http://osticket.com/wiki/POP3/IMAP_Setting_Guide

billy

Thanks for your help again ntozier.I did look at that page, but it's a little over my head tbh.Do i edit the cron.php file?This is what i currently have inside it:<?php

/*********************************************************************

cron.php

File to handle LOCAL cron job calls.

Peter Rotich <peter@osticket.com>

http://www.osticket.com

Released under the GNU General Public License WITHOUT ANY WARRANTY.

See LICENSE.TXT for details.

vim: expandtab sw=4 ts=4 sts=4:

**********************************************************************/

@[deleted](dirname(__FILE__).'/'); //Change dir.

require('api.inc.php');

if (!osTicket:())

die(__('cron.php only supports local cron calls - use http -> api/tasks/cron'));

require_once(INCLUDE_DIR.'api.cron.php');

LocalCronApiController:();

billy

Also, not that it matters, but im using the inbuild alerts@installatron email as i couldnt get my 365 email working as you know already.

ntozier

Q: Do i edit the cron.php file?A: No. You setup crontab or windows task scheduler to run cron.php however often you want it to run.

billy

This is a web hosted version of OSTicket.So i need a windows computer to schedule the cron?

ntozier

Q: So i need a windows computer to schedule the cron?A: No. see: "or windows task scheduler to run cron.php however often you want it to run."

billy

Think im getting further with this but still having a problem.I'm using cpanel and found cron job (Screenshot 1)So i created the job (Screenshot 2)Ran the job and got an error saying permissions denied.After a bit of googling i changed the permissions to 755 then i got the following

billy

public_html/helpdesk/api/cron.php: line 1: ?php: No such file or directory

public_html/helpdesk/api/cron.php: line 2: /bin: is a directory

public_html/helpdesk/api/cron.php: line 3: cron.php: command not found

public_html/helpdesk/api/cron.php: line 5: File: command not found

public_html/helpdesk/api/cron.php: line 7: syntax error near unexpected token `newline'

public_html/helpdesk/api/cron.php: line 7: ` Peter Rotich '

ntozier

Go to the URL I provided you.Search for "For windows"

billy

Im not using Windows

ntozier

/sighRe read the page. It tell you how to do it for non windows. I thought that you were saying that you had a windows server. You are not passing the correct command./path/to/php /path/to/api/cron.php

billy

im now getting the following:

/usr/local/cpanel/bin/jailshell: /home/username/php: is a directory

ntozier

What did you put as the command?

billy

/home/******/php /public_html/helpdesk/api/cron.php

ntozier

I highly doubt that /home/******/php is the path to PHP.

billy

The stars are just hiding my username

billy

im using cpanel via xilo, what would be the php path?

ntozier

Log into your server (via SSH or terminal).Type 'which php'hit enter.Does it seriously say that you installed PHP in your homedir?

billy

This help any?