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Hello,I'm trying to setup osTicket for an office with 3 departments. Each department has one agent assigned.Let's assume the departments are sales, billing and accountingWhat I did was create an email address for each department :sales@example.com , billing@example.com , accounting@example.comThen I created the users for agents with their personal email address.I was just doing some testing and I noticed that when I create a ticket for a department, as a client I get an email from the dept email address. For example, when creating a sales ticket, as a client , I'll get an email from the sales@example.com email address.I think the customer doesn't need to see a separate email address for whatever department he is opening his ticket for.What is the correct way to do this? Should I just create one single customer support email address for all departments? For example, help@example.com to deal with all three departments so that the customer only sees emails coming from help@example.com, regardless of the department that's dealing with the issue?I am aware that osTicket checks this email address to check for customer replies. Would osTicket be able to sort all incoming replies from this single email address?I am sure there are many ways to set this up but I would really like some guidance from others that are more experienced.Thanks!