Hi everyone,OST 1.9.4MYSQLInstalled on LAMP stackI keep getting mail fetch errors for the 6 email addresses being used in OST.  Some accounts are setup for POP while others are setup for IMAP.  All are having issues.  The emails are all on the same domain.  All email accounts can be accessed via webmail, client and iOS mobile phone.  I've checked with the host that there are not any blockages or outages.  When I go into the configuration to setup an email, I get errors from OST that it has timed out trying to reach the host.  The application has been working without issues for a long time and suddenly stopped working.

Can post more info about your osTicket setup and the system running osTicket, so we can better assist you?http://forum.osticket.com/d/discussion//please-read-before-requesting-assistance#latestBeside, did you check your log files for possible warnings and errors?

What are the actual errors that you are getting?You might also want to consider upgrading to current.

7 days later

Looking back at the emails, the failure has happened occassionally over time.  But it has become very bad most recently.  This is what the log is saying: Mail Fetch Failure AlertosTicket is having trouble fetching emails from the following mail account: User: wholesale@synapseengineering.com Host: mail.synapseengineering.com Error: Connection failed to mail.synapseengineering.com, 110: Connection timed out 14 consecutive errors. Maximum of 5 allowed This could be connection issues related to the mail server. Next delayed login attempt in aprox. 10 minutes http://www.synapseengineering.com/support

The error literally says that the connection is timing out when trying to reach your mail server.  Is the mail server being hammered (super busy)?  You might want to look at the mail server logs and see if you see the connection attempts.

All external clients are able to access the mailbox without issues.  Webmail works also.  It is only OST that can't seem to fetch mail.  I've tried different ports for authentication as well.

HAve you looked at your servers logs to see if the mail server is even seeing the connection attempts?

I'll take a look at that, thanks.

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