plugins, is probably a good idea.  I played around with iframe and it goes in there fine and renders, but it is a bit ugly with the scroll bar on the right

Have any of you guys tried to integrate OST's front end into something like Magento or word press?  Can you iFrame the index.php code and it will still render perfectly?  Magento is PHP, so I don't know what would happen if you simply took the OST front-end code and dropped it into a Magento page.

I know this is super old.  But I feed my OST setup with quite a few emails and there's lots of spam that comes in, so I don't know if much of that is banned emails and what not.

Does anyone know what the user limit is for OST 1.9.4?  I was in the user directory and it listed exactly 3000 users.  When I exported to CSV, it exported exactly 3000 users.  I know that the number can't be that round.  There must be some sort of user limit in play.  Could this perhaps be the root of some problems we're having?  EG hitting some user limit?

I'll take a look at that, thanks.

All external clients are able to access the mailbox without issues.  Webmail works also.  It is only OST that can't seem to fetch mail.  I've tried different ports for authentication as well.

Looking back at the emails, the failure has happened occassionally over time.  But it has become very bad most recently.  This is what the log is saying: Mail Fetch Failure AlertosTicket is having trouble fetching emails from the following mail account: User: wholesale@synapseengineering.com Host: mail.synapseengineering.com Error: Connection failed to mail.synapseengineering.com, 110: Connection timed out 14 consecutive errors. Maximum of 5 allowed This could be connection issues related to the mail server. Next delayed login attempt in aprox. 10 minutes http://www.synapseengineering.com/support

Hi everyone,OST 1.9.4MYSQLInstalled on LAMP stackI keep getting mail fetch errors for the 6 email addresses being used in OST.  Some accounts are setup for POP while others are setup for IMAP.  All are having issues.  The emails are all on the same domain.  All email accounts can be accessed via webmail, client and iOS mobile phone.  I've checked with the host that there are not any blockages or outages.  When I go into the configuration to setup an email, I get errors from OST that it has timed out trying to reach the host.  The application has been working without issues for a long time and suddenly stopped working.

Your instructions definitely make sense ntozier.  I've actually moved my database to another host and kept the application in the same LAMP/UNIX box it was originally installed on.  I simply changed the config file to pull the new DB and it still works fine.  The only major issue is the latency since the application and DB are sitting on two different networks.

Hello all, I'm running on 1.7.3 and migrated from 1.6. I took one of our important departments and the email associated with it and set up the account under IMAP to fetch, then move the copy to a folder. The problem I am having is that I'm periodically getting duplicate tickets being created. 1.6 was not doing this when the email was setup to be deleted once fetched. Does anyone have any advice on how to get this issue fixed?

Hello all. I'm looking to upgrade to the latest 1.7x release from 1.6ST. I currently have the FAQ mod installed. Will the upgrade be corrupted by the presence of this MOD? Will the MOD no longer function?

Hello all, we've found that one of our machines on the LAN is infected with some sort of bug that can't be detected. OST is the only place we've been able to find that it is doing something. We're on 1.6ST. If you look under the logs in Admin, you see that there are quite a few banned emails that are constantly trying to create tickets. It is the same banned emails every time. And the creation of tickets is associated with a particular machine. The machine has been moved to other locations and the LAN IP changes.

Any thoughts, or has anyone else seen this before?

Hello all, I was thinking about moving our OSticket instance to another host. Is it as simple as copying the directories verbatim, and naming the databases identically and just making sure that the database addresses are updated?

I've got some mods installed like FAQ that have been working really well and I would like to be able to keep things just the way they are.

Is anyone here using osFAQ? This is a cool little add-on, however, I do have a question?

Anyone understand what enabling the "feature" button actually does? TIA

Hi Everyone,

We've been having very good use of OST for over a month with no real major problems. Out of the blue we could no longer log in to admin panel. The right credentials would yield "Authentication Required" and the wrong ones would say "Invalid Login."

Here are some of the symptoms:

Some users would occassionally be able to login

There would be intermittent ability to login

The only fix to the problem was to implement the solution from (http://osticket.com/forums/showpost.php?p=6369&postcount=11)

echo(" ");

This would now allow us to login, but once in, if you clicked on anything in the application, it would immediately log you out.

In order to get full functionality, we had to implement the solution from Xrat (http://osticket.com/forums/project.php?issueid=174)

This is the only thing that has brought the application back to life for us. I really don't understand why it would only work intermittently, or why some users would be able to login sometimes, whereas others would not.

One oddity that one of the guys did here though, is that there are two user groups that have been created one named "admin" and the other "admins." And both have been assigned admin privileges. I do not know if this is what contributed to our sudden problem.

I do understand the security risks for having session information available. However, I've set permissions to 700. I would like feedback on the feasibility of this security measure. TIA.