Hi holodoctor1 ,Thank you for this feedback and your addition to this mod - I actually din't make a test opening a ticket with a restricted Agent.Regarding the fatal error - Have you also applied the suggested change around line 2252?if ($staff->showAssignedOnly())
$where = '(ticket.staff_id='.db_input($staff->getId()).' AND status.state="closed")'I still looking for the file that needs to get edited, to show the amount of closed Tickets in the Table Header. If any one has helpful information?Claus