U
uflorin32

  • Mar 25, 2019
  • Joined Mar 15, 2019
  • 0 best answers
  • In Can Agent see only his/team tickets, including closed/resolved?

    For osTicket (v1.11.0-rc1) you can change the following file: include/class.staff.php
    method: getTicketsVisibility()
    line:

    $visibility = Q::any(new Q(array('status__state'=>'open', $assigned)));
to 
$visibility = Q::any(new Q(array('status__state__in'=>array('open', 'closed'), $assigned)));
  • In Wrong behavior if "Limit ticket access to ONLY assigned tickets" enabled

    For osTicket (v1.11.0-rc1) you can change the following file: include/class.staff.php
    method: getTicketsVisibility()
    line:

    $visibility = Q::any(new Q(array('status__state'=>'open', $assigned)));
to 
$visibility = Q::any(new Q(array('status__state__in'=>array('open', 'closed'), $assigned)));
  • In Allow agents to see closed tickets

    For osTicket (v1.11.0-rc1) you can change the following file: include/class.staff.php
    method: getTicketsVisibility()
    line:

    $visibility = Q::any(new Q(array('status__state'=>'open', $assigned)));
to 
$visibility = Q::any(new Q(array('status__state__in'=>array('open', 'closed'), $assigned)));
  • In Agents with 'Limited Access' cannot view closed tickets

    For osTicket (v1.11.0-rc1) you can change the following file: include/class.staff.php
    method: getTicketsVisibility()
    line:

    $visibility = Q::any(new Q(array('status__state'=>'open', $assigned)));
to 
$visibility = Q::any(new Q(array('status__state__in'=>array('open', 'closed'), $assigned)));