I have created a custom form for storing Organizational information and I have a field in which I can select multiple choices. When I CREATE(ADD) a new Organization, I am unable to see or edit that particular field properly(It appears partially in the lower left corner of the browser window and unable to edit it) but I can do that properly when UPDATING the same organizational information. It would be great if someone can help me if I am doing something wrong or what I can possibly do to get it right. I have attached the screenshots during new organization creation. In my case the field 'controller' creates the problem. Osticket Version : v1.9.4Operating System : Windows 7 - 32bitBrowser : Firefox and ie

add a new organization.png

I have this problem in all custom fields in all forms that has choices or drop down menu in which multiple inputs are selected. If multiple input option is disabled, this problem disappears and everything is normal. I can see that the selection popup appearance code has to be edited, if someone can say where I can do this it will be great.

6 days later

Haven't seen such an issue yet.Can you provide more info about your setup and check your php logs as stated here:http://forum.osticket.com/d/discussion//please-read-before-requesting-assistance#latest

Hi,Thanks for the response.It shows no error in osticket system logs.osTicket Version :

v1.9.4 (c18eac4)Web Server Software:

ApacheMySQL Version:

5.5.34PHP Version:

5.5.17I have not installed mods from the Mods Thread.The installation was done using softaculous directly.

5 days later

Can you see anything suspicious in the apache error_log or access_log?

Beside that, you mentioned IE and Firefox. Does it behave like this also with Chrome, Safari or any other browser and did you test several computers / systems?

14 days later

Hi,Sorry for the late reply. I have tested this with chrome and I have tested on several computers with different OS versions. But still the same problem. As for as apache error_log, have not noticed anything suspicious.Just let me know if you need any other details including any particular installed file and I can share it.Thanks.

I'm not able to reproduce this.  You might want to post about it on github so that the devs will take a look at it.  But if no one else is having the same problem then its pretty good indicator that its something unique to your setup. 

Thanks ntozier, I suspect the same. Will upload in github. In the mean time I am also trying installation on different servers and see where the problem is. Will keep you updated.

Thanks, please let us know.

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