When requesting a pw reset, the plaintext mail breaks the pwreset url into two lines, which depending on the mail client will break the token:(the mail text itself is sent with base64, so wrapping the text isn't really necessary I assume, it would work with either base64 or quoted-printable)Follow the link below to login to the help desk and change your password.Your friendly Customer Support System The text is hidden by most email clients that show the html version instead, but if you set your client to prefer the plaintext version, the broken url showsI assume this is a function implemented in the mail sender.Server Information
osTicket Version
v1.9.4 (c18eac4)
Web Server Software
Apache/2.2.16 (Debian)
MySQL Version
5.1.73
PHP Version
5.3.3-7+squeeze19