I found that there is no alert sent to the user when a staff closes a ticket. How can I set up osTicket to create such an alert?
You cannot.There is no "Close ticket alert".What you can do is use a canned response (or write something) and tick the close on reply box.
I have the same wish. In version 1.7.x i found a mod that worked very well. http://forum.osticket.com/d/discussion//closed-ticket-notificationNot sure how it will work in 1.9.4 since i installed it a couple of hours ago.
does this mod work in 1.9.4. I fear if this feature isn't avaiable I won't be using osticket
Mods generally do not function between versions with out tweaking.That thread was started in Sept 2012 and for an old version, so to answer your question, I doubt it.
Then is this a closed alert avaiable in the new version
Hi @ntozierUpgraded to 1.9.4 (latest) yesterday. "Close on reply" is no longer visible. Is this a setting in any way? Or has it been removed?
@laabak:Please do not hijack other peoples threads.I use this feature daily personally. Its been changed to a drop down box where you select the desired status of the ticket. You would also want to make sure that your user accounts group has "Can Close" permissions.Admin panel -> Agents -> Groups -> Your group -> Can Close Tickets (enabled).
I am closing this thread since the thread owner hasn't responded since opening it.