I believe yesterday everything work very well. Today i noticed graph activity is not showing. Same goes with statistics below graph. And also, guideline from question mark "?" also not showing any text unlike yesterday. If i did something wrong, i am really need your kind advise here. Please take a look at attached items. Thanksomuch.osTicket v1.9.2Apache 2.4.9MySQL 5.6.17PHP 5.5.12PHPMyAdmin 4.1.14SQLBuddy 1.3.3XDebug 2.2.5Firefox v30
I have the same problem
Apache version 2.4.9
MySQL version 5.6.19
@mroasis, Generally if you see this type of behavior it means that the web server is not properly handling the AJAX requests. Please take a look at Admin panel -> Dashboard -> Information and post the results here. This is almost always an issue with the webserver configuration or php configuration.
there you go.. i found this but dont know which to change <tr><td><i class="icon icon-<?php echo extension_loaded('mbstring')?'check':'warning-sign'; ?>"></i> </td><td> <code>cgi.fix_pathinfo</code> = <?php echo ini_get('cgi.fix_pathinfo'); ?> </td><td> <span class="faded">"1" is recommended if AJAX is not working</span> </td></tr>
What does your Apache error log say?
compile mod_php55 for apache24 without AP2FILTER and in php.iniuncomment cgi.fix_pathinfo = 1 for Ajax
compile mod_php55 for apache24 without AP2FILTER
and in php.ini
uncomment cgi.fix_pathinfo = 1 for Ajax
how do i compile mod_php55 for apache24 without AP2FILTER ??
this is latest error log (date today).. but i already uncomment cgi.fix_pathinfo=1 AH00455: Apache/2.4.9 (Win32) PHP/5.5.12 configured -- resuming normal operations AH00456: Apache Lounge VC11 Server built: Mar 16 2014 12 AH00094: Command line: 'c:\\wamp\\bin\\apache\\apache2.4.9\\bin\\httpd.exe -d C:/wamp/bin/apache/apache2.4.9' AH00418: Parent: Created child process 4984 AH00354: Child: Starting 64 worker threads.Please advise
sorry man i have unix with apache and php55. AP2FILTER is for unix. you have to see your php.ini. i dont know apache for windows. sorry
@mroasis, I think that @gdakos was trying to share the solution to his own problem with you. It's entirely likely that his solution has nothing to do with your issue since your using different versions of Apache on different OSes. The Apache error log doesn't appear to have assisted us in narrowing down your issue. Can you check your Apache Access logs?For the record, I think that it's WAMPServer that's causing you issues.
for your information, first when i install osticket everything work fine including the dashboard. and i install mod equipment management. after open several tickets to test mod system flow, i noticed dashboard no more showing graph and tables. im not sure if the mod i installed conflict with my wamp server.here is my latest apache access log when i open dashboard:-127.0.0.1 - - "GET /helpdesk_v1/scp/ajax.php/config/scp HTTP/1.1" 200 196127.0.0.1 - - "GET /helpdesk_v1/scp/ajax.php/report/overview/table/groups HTTP/1.1" 200 142127.0.0.1 - - "GET /helpdesk_v1/scp/ajax.php/report/overview/graph?start=&period=now HTTP/1.1" 200 265
Uninstall mod equipment management.If things work then the mod must be breaking things.We do not provide support for 3rd party modifications, you need to contact the author.
yup understood that very well.I did some test on ajax script and the result is equipment management break the code. so right now im not using equipment management. it just not meet my requirement. thx @ntozier
Glad that I could help. I'm going to mark this thread as resolved and
close it. Please feel free to start a new thread if you have another
question, comment, etc.