If this was possible you could follow up with a satisfaction survey.

5 days later

This has been suggested before.It's been recommended that you utilize a third party survey service (like SurveyMonkey) and include a custom url to the site with ticket# name etc in your closing statement. (which you can use the canned responses to do)

Yes, that is the way I do it now, just thought it might be a nice end to a ticket history if you can read the form results right there when looking at the ticket thread.  Just a suggestion, this OS Ticket software is amazing!

4 years later

Can you please post what you did to get this working as we are having issues

I don't think that the thread author is going to reply after 4 years.
Killing zombie thread with a head shot (Closing thread).

Write a Reply...