R
Rambo64

  • Jul 28, 2021
  • Joined Feb 26, 2016
  • 0 best answers
  • In Overdue Tasks e-mails not sending

    KevinTheJedi Hi Kevin, in regards to the "Overdue Task Notifications" do you currently know the timeline around when this with be implemented, the reason i ask is we really need this functionality asap.

    Regards, Tony

    • In Signature not appearing v1.12

      After upgrading to v1.12, signature are no longer appearing. Any ideas?

    • In How to send an Email on “Closed” status

      Hi, currently we have step up canned responses to enable our Agents to send out a quick survey link when closing tickets. We would prefer this email to go out automatically once the status has been changed to “Closed” instead on relying on the Agents to select the correct canned response.

      Any ideas on how we can achieve this?

      Regards
      Tony

    • In Insert a form into canned response

      Can you please post what you did to get this working as we are having issues

    • In Anybody using Surveymonkey via osTicket?

      Hi, we can get osTicket to pass the user to surveymonkey but we cannot get the ticket number to come across it only shows this %[{ticket.number}]

      On the users email it shows the ticket number.

      Any more ideas?

    • In Anybody using Surveymonkey via osTicket?

      We are using a third party survey service (SurveyMonkey) and included a custom url to the site with ticket# name etc in your closing statement via a canned responses but the Ticket number is not appearing.

      Anyone using the same?