Yeah mate, I have done it and it works fine. Actually I would highly recommend it.I put this in my .htaccess (Everything with a "#" is a comment so you could remove it if you wanted, but I like it just for a reminder)RewriteEngine On# This will enable the Rewrite capabilitiesRewriteCond %{HTTPS} !=on# This checks to make sure the connection is not already HTTPSRewriteCond %{HTTP_HOST} !^www\.# This prepends www to any direct entryRewriteRule ^ https://www.domain.com%{REQUEST_URI} # RewriteRule ^/?(.*) https://%{SERVER_NAME}/$1 # This rule will redirect users from their original location, to the same location but using HTTPS.# i.e.  http://www.example.com/foo/ to https://www.example.com/foo/# The leading slash is made optional so that this will work either in httpd.conf# or .htaccess context

Oh just one thing that is possible only on apache or apache drop in replacements. If you use IIS follow what @[deleted] has written here - http://forum.osticket.com/d/discussion//force-ssl-usage

No drama, let us know if you are successful

hello i'm new with this osticket but what I want is to implement using https instead of http. Can someone give the steps and the location of the .htaccess. I tried to search it but it gives and output of many directories./var/www/osticket/api/.htaccess/var/www/osticket/include/.htaccess/var/www/osticket/osticket/api/.htaccess/var/www/osticket/osticket/include/.htaccess/var/www/osticket/osticket/pages/.htaccess/var/www/osticket/pages/.htaccesswhat are the steps need to change from the osticket that I can attained to change it to https. Anyone will walk me through? thanks, by the way my osticket is running in Ubuntu

@[deleted], the answer to your question appears to be in the thread that you have replied to.  If you are having an issue please open your own thread instead of hijacking one that is 6 months old.