E-Mail Fetching: Page 2 - osTicket Forum

E-Mail Fetching

ntozier

Regarding your list of 6 items.1. are you sure that its php54? usually I see /usr/bin/php5 as the path. I've never seen one like your describing (its possible just surprising).2. I have no idea what you mean by this. There is no pip.php in this project. There is a pipe.php but if your using POP or IMAP you don't need to utilize it.4. Not sure what you mean by this. You could meanAdmin panel -> Settings -> EmailsEnable POP/IMAP polling or Poll on auto-cronIf you are using cron you do not need Poll on auto-cron.5. and 6. API key? /blink blinkYou do not need an API key unless you are running rcron.php from another host. You have not said that you are, and none of your cron examples you cited indicate that you are. I'm polling my Exchange server via IMAP and running Windows Taskscheduler to call the cron.php. I do not use any API keys. Unless I'm misunderstanding your setup you don't need to use any API keys either.Oh I should add that if you are using piping you do not need to use cron at all.

Synt4xError

I appreciate the reply.1) The tech with my host ran the cron manually and said with php54 it didn't spit errors out. A) Do you know if I need to have the word Nobody in the cron command? We were confused about that.2) I do mean pipe, and I tried it because the cron wasn't working. I will delete the forwarder to the pipe.php file.3) That's exactly what i was referring to. I only have Enable POP/IMAP polling checked.4) Isn't the API created automatically if you setup a cron job? My host is hostmonster, which comes with emails. I signed up for google apps and one of their setup requirements were to forward my mx records to their ns servers. Do you have any recommendations on which route I should go as far as setting up the email functionality within osticket? Is one better than the other or is it just if one works good, if not use the second option?Thanks for your time :)

ntozier

1. Ah gotcha. Although if we knew what the errors were we might want to look into that. The only time I have seen an error when cron runs is if its not php5.3+.1.A. nobody is the "user" that its run as. Generally speaking if your setting up the cron at command line as your user its not needed since it will run as you.2. Okay. :)3. Enable POP/IMAP polling being checked is good. I noticed in your last screen shot of your settings an error displayed at the top as well as the red osTicket error. This really makes me wonder if your host isn't blocking port 995. Can you contact them and find out? If you have CLI access to the server you could try telnet to see if you can get there manually (and/or if there is a different error reported). telnet pop.gmail.com 995You might want to try IMAP also.telnet imap.gmail.com 993If you get a connection refused then its a pretty safe bet that there is port blocking going on.4. API keys are created when you go to Admin panel -> Manage -> API Keys and create one. :) Generally speaking most users never need to do this. The two primary use cases for this are using the rcron.php script to remotely trigger cron or writing your own script to use the API to make tickets.Sadly I don't have a hostmonster account to help out and test with. Setting your MX records to Goog means that you definitely should be settings up osT to check email with them. I do not really have a great grasp on piping or how to set it up. My understanding is that it forwards all emails to the pipe, and you get a closer to real time ticket opening/updates etc. However I believe that you would lose the ability to store emails to reprocess them, archive them, etc. I have never used piping, and honestly none of the people that I know personally who use osT use piping. There are people here on the forums that do it though. I don't really feel comfortable recommending one way over the other. I personally use imap/cron. :)worthless information: Hostmonster, Hostgator, Bluehost, and about 50 more are all owned by EIG (Endurance International Group). (source: http://en.wikipedia.org/wiki/Endurance_International_Group)You're very welcome for my time. :)

Synt4xError

That's why they all seem the same companies..... And yes, your time is valuable. This information is great and I will keep on testing, this time without piping. I will let you know of the outcome if I ever get it to work. If anyone else has suggestions I am open ears.

ntozier

Let me know how that works out for you. I would like to see this get resolved for you. :)

Synt4xError

I just opened a ticket with my host to see if I am being blocked. The people I usually talk to are in the live chats and are level 1 techs. So, let's see what happens. If the answer is NO they are not blocked, then I have no idea what else I need to do in order to get it to work. I will just deal with it and manually create tickets I guess :(I will indeed let you know the outcome.

Synt4xError

ntozier,Do you know how osTicket works with the email polling? Does osTicket want to send and receive email as the email to create tickets? Or, does it just search every x minutes via cron job for tickets in the inbox and creates tickets on their behalf? I am trying to understand what the functionality is so I can break it down and figure out where the issue lies.

ntozier

I view sending and receiving emails as separate things.osTicket will send emails when it needs to. (ie when staff updates a ticket, or a new ticket is created) If you have SMTP configured it will use that. If you have PHPMail specified it will use that.When one schedules cron to run that is what triggers osTicket to check for new emails to create (or update existing) tickets via IMAP or POP.

Synt4xError

So any unread emails will be created as a ticket if it works as it should?

Synt4xError

How about remote piping, could that work in my favor?

Synt4xError

Here is what my host said:We do not allow connections to remote SMTP servers by scripts running onour servers. So using: $mail->Host = "smtp.gmail.com"; //sets GMAIL as the SMTPserver**** will not work. If you are going to be using SMTP you need touse our SMTP servers regardless of where you email is hosted or where yourMX records point.

ntozier

Well now you know why you can't send email through google. Sounds like you will need to use your web hosts mail servers.

Synt4xError

freaking google apps!!!! I have the free version so I am definitely not giving it up :-DHere is an error within osTicket:Mailer ErrorUnable to email via SMTP://mail.ibytebits.com Failed to add recipient: Webmaster@ibytebits.com [SMTP: Invalid response code received from server (code: 550, response: (localhost)

Also, I signed up for the hosted version for a trial, going to see what's possible.

IF, I want to keep inhouse, do you see any work around for the issue with my host?

Synt4xError

Resolution: It is on the Host end and I have no control over it. You can close the thread :)Since osTicket isn't too graphical and takes up too much resources visually, I will use a virtual machine hosted on my local computer.

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