Hello, I have read a lot of posts and none of them help me :(I setup the cron job, enabled POP in gmail, and made sure there is a forwarder setup using the pipe.php. Here is the error I get with what settings I posted. Warning: imap_open(): Couldn't open stream {pop.gmail.com/pop3/ssl/novalidate-cert}INBOX in/home4/cookavis/public_html/ibb/osticket/include/class.mailfetch.php on line 139Above Email Address:  Invalid login. Check POP settings Can't connect to gmail-pop.l.google.com,995: Network is unreachableSettings:Email Address: Helpdesk@ibytebits.comUsername: helpdesk@ibytebits.comhost: pop.gmail.comPort: 995SSL: YESFetch Freq: 5minEmails per fetch: 30Fetched Emails: move to: /fetched-mailSMTP host: ssl://smtp.gmail.com (I tried it without ssl:// and still nothing)SMTP Port: 465Auth Req: YesAllow Head Spoof: YesAm I doing something wrong????Thank you!

Update: I used imap and the settings worked but the email fetching still didn't work.

Have you gone to google and enabled pop/imap on your account?

Yes, both are enabled for testing purposes.

Here is my cron job code: /5 * * * * /usr/bin/php54 /home4/USERNAME/public_html/ibb/osticket/api/cron.php

Can you run the command manually?

I actually had my host run it manually and we changed the cron job to: /5 * * * * php54 /home4/USERNAME/public_html/ibb/osticket/api/cron.php - The tech said that worked. But I still don't see tickets being created :(

Did you enable email polling in Admin Panel > Settings > Email?

I'll recommend using poll on auto cron for now.... if it works then the issue is most definitely cron related.

I have set both up, neither are working.I do however have google apps and forwarded my mx records to google. would this cause issues?

Here is what my settings look like. Since I forward my mx record to google I don't know if I should use my host or googles settings. I have tried both and my hosts imap setting is the only thing that is accepted. Any help is greatly appreciated!

Can someone tell me if email piping and a cron job can cancel each other out if I am using google apps?

Your images aren't showing up.

Sorry, this is located in the wrong section. My version is 1.8.1.

This is what I am trying to use but I keep getting these errors.

ErrorEmail.JPG

The error in the image that you posted is "Network is unreachable". I would guess that a firewall is blocking your traffic.p.s. moving thread to 1.8 section of the forums.

Thanks for moving it. I apologize for all the posts. I already confirmed with my host that they are not blocking anything but 587. I am able to get a successful connection with my local host email, but not with google apps email. Since I forwarded my mx records to google apps I don't receive emails at the host level. When the connection is successful with my host, I am not receiving newly created tickets or ticket replies via email in osticket. 1) I have created a cron job (/5 * * * * nobody php54 /home4/username/public_html/ibb/helpdesk/api/cron.php) and have verified that the command works. 2) I have created a forwarder to pip.php3) I have changed the permissions for both pip and cron to 7554) I have polling checked5) I have verified that I have an API key from my host for the cron6) I have added gmail IP to API just for funI have no idea what else to do. Any suggestions?About this osTicket InstallationServer InformationosTicket Versionv1.8.1Server SoftwareApachePHP Version5.4.24MySQL Version5.5.36Database UsageDatabase Space Used6.71 MiBDatabase Space for Attachments0.06 MiB