Hello,

i'm from Germany and my english is not so good

If i want to activate the osTicket in the SCP (scp/admin.php?t=pref)

come only a white screen and the osTicket isn't Activated.

I've give some folder chmod 777, but i dont work!

Please help.

Here is my phpinfo()

http://phpinfo.tipido.net/phpinfo.php(http://phpinfo.tipido.net/phpinfo.php)

PLEASE HELP

Is the client end white or the scp/admin.php?t=pref white?

If I'm understanding your post, your OST is set to offline mode, and you cannot seem to log into the site to turn it back on?

If you goto http://yoursite.ext/scp(http://yoursite.ext/scp) and log in you should be able to turn it on in the admin panel. If you cannot get to that you might need to re-upload the source in /scp to your host.

Alternatively you can manually edit the config in MySQL to make it online. To do this you would get to a mysql> prompt or utilize a web gui to edit the ost_config table directly and change isonline to 1.

Alternatively you can run the following MySQL query:

UPDATE ost_config SET isonline='1';

If you used a custom prefix_ change the code above to reflect the prefix you use.

Let us know how you make out.

    8 years later

    help required on imidiate basis
    after i put my ticket portal offline for upgrade it is not even accessable to me

    @abdullah_0123 you literally posted your help request to a thread that A. is 8 years old, and B. contains the answer to your inquiry.

    How to toggle offline mode at the database level is in the post you replied to.

    Killing zombie thread with a headshot.

    Write a Reply...