I would like to have a feature where users may fill out a simple form (for example satisfaction rating out of 5, and a comments field) after their ticket has been closed.

Admins could then view the results and receive reports including data such as average score by department, and so on.

StarSol's FAQ Manager is the closest suggestion of this that I've come across, but it still isn't what I'm looking for. Surely I can't be the only one wanting this feature?

8 years later

You are definitely not alone in this. I want the same thing. Would like to know what could be easily tied with osTicket technology.

This thread is 8 years old. Please don't make zombie threads.

We use to use a canned response with a link in it that pointed to Survey Monkey, but most survey services should be able to accommodate this sort of thing.

Killing zombie thread with a head shot.

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