Hmm.. I don't think that it's always been this way as some older tickets still display the Assigned To value (but only some).

Just as the title says.. in Open and Overdue lists, the assigned staff member shows up correctly. In the Closed tickets list, it is empty.

Reopening a closed ticket does not restore the value.

Has anyone else had any experience with this issue? Our installation has been modified, but this bug has only recently occurred (and as far as I know, nothing has been updated/changed).

Any ideas? Thanks!

In /osticket/upload/include/staff/header.inc.php you should find lists with the id of main_nav and sub_nav, which include the array names for the tabs and submenu items.

You can change the submenu labels for the staff control panel in /osticket/upload/scp/tickets.php:

$nav->addSubMenu(array('desc'=>'<STRONG><s>**</s>Closed Tickets<e>**</e></STRONG>', ...

I can't dig much further at this moment, but I hope this at least helps a little?

Did you carry out step 1 of the instructions (manually adding the field to your MySQL database)?

I would like to have a feature where users may fill out a simple form (for example satisfaction rating out of 5, and a comments field) after their ticket has been closed.

Admins could then view the results and receive reports including data such as average score by department, and so on.

StarSol's FAQ Manager is the closest suggestion of this that I've come across, but it still isn't what I'm looking for. Surely I can't be the only one wanting this feature?