- Edited
How do I attach I file to an existing ticket? I can see I can add a file if I create one manually, but AFAICS, the only way to add a file to an *existing* ticket is to attach a file to an outgoing message, but I don't want to send a message, merely to attach a file to the ticket for reference. I was expecting perhaps to see the attach file button on the Post Internal Note dialog in the same way as on the Post Reply, and on the Edit Ticket dialog as per the New Ticket dialog.