I can't see what happens to attachments to incoming emails. They don't seem to appear attached to the ticket. Is this supposed to work, or are attachments just being discarded on arrival? (If the latter, that's a complete showstopper to using this system from my POV).

If you open the ticket and cannot see the attachment. Then I would guess that the script cannot write the file to the attachment folder. You should check the permissions on the folder.

Write a Reply...