I am trying to configure an email account that requires authentication and I get this error:
authentication failure
Mail account does not require SSL or TLS ...
I day looking for information to respect and not get anything ..
mail account works .. active in Outlook simply requires authentication and it works perfectly. sends and receives with no problem.
I'm sure osTicket try to connect to SMTP using SSL
how could I fix it?
I hope I understand, I am using a translator.
Greetings!
IF you are using Outlook, then I am guessing that you are also running a Microsoft Exchange Server? What version of Exchange are you using?
Exchange 2008 requires an SSL connection by default.
Using the 2004 version of Outlook.
the fact is that my mail does not require SSL. both incoming and outgoing
If you enabled SSL in Outlook, just not connecting.
Like going on osTicket.
Do you have access to cpanel ? If yes, configure OSticket exactly specified in cpanel. It worked for me.
"Best available authentication method is auto-selected based on what the sever supports."
Thanks,
Jineed.
I can not fix it.
osTicket tries to connect to SMTP using SSL secure connection .. I've talked to a manager of my hosting server and tell me you can not try to connect to the account using SSL unless you get one. Obviously I can not connect to SMTP using SSL.
do not know how to fix it .. without acquiring a ssl ..
Mail Account (Optional)
-------------------------
Status : Enable
Host :
Port : 110
Protocol : POP
Encryption : None
Fetch frequency : 1
Maximum Emails Per Fetch : 5
Delete messags : Yes
SMTP Settings (Optional)
--------------------------
Status : Enabled
SMTP Host :
SMTP Port : 2626
Authentication Required? : YES
This is my settings which is working. I didn't use SSL here. Hopefully this will work for you either. You can double check the port of your SMTP with your hosting manager.
Hi, I solved the problem and was just a coincidence ... and if it helps someone explain what I did ...
walking in the \ include \ pear \ Net, I found the file smtp.php
modify the line 467
the line is something like:
if (version_compare (PHP_VERSION, '5 .1.0 ','>=') & & (isset ($ this-> _esmtp ) | | ($ this-> _esmtp == true)) ) {
replaced it with:
if (version_compare (PHP_VERSION, '6 .1.0 ','>=') & & (isset ($ this-> _esmtp ) | | ($ this-> _esmtp == true)) ) {
I guess what I got was that they connect to SMTP using TLS because that line it does is connect using TLS if the version of PHP is 5.1.0 and my version was that actually .. so I put the 6.1.0 (which does not exist) and connect without using TLS so now I accept the accounts and everything works perfect. :)
Whether this change is not negatively affect other functions, but I really work. accept my email accounts and typing tests I have done some ticket and receive automatic email response with no problem. :)
Thanks to everyone who wrote to me and thank you, jineedaj, i was testing what You told me but it was impossible ..
I hope I have provided a good solution.
Greetings.
Problem still exists for 1.7 RC2
I an confirm that I had the exact same problem with 1.7 RC2 and the "5.1 => 6.1" workaround helped.
Rob
Problem still exists in v1.9.12 (with PHP 5.6) but the "5.1 => 6.1" workaround works fine for me.
Also worked for me on 1.19.12.Only issue is I assume this is negating any type of secure link to the SMTP server, which is hosted on the same box should not be a big deal, but people should be away that using this workaround causes you SMTP communication to be unsecure.Perhaps osTIcket should provide an option with SMTP configuration for secure or non-secure connection to avoid the code change.
