Apple/Outlook Emails fail to create tickets

bkjproductions

KevinTheJedi Yes, I was thinking that there would be worldwide gnashing of teeth about it, so this points to perhaps the mailserver, which is on shared hosting at HostPapa.com. Maybe the antispam software is rewriting the headers and creating the problem, so I will take a look at that. Maybe if I turn off the antispam software altogether?

I have been looking through error logs and added some diagnostics but like I say this is difficult to test. I might try copying the environment to another host but that is a heavy lift!

I wonder if there is a way to add a second mailbox for checking incoming mail? (Without removing the live mailbox that we need to check.) Then I could see if it is the mailserver vs. something in OSticket.

Here is my setup from the Admin: Dashboard: Information:

And Email Settings for the mailbox

And Email Settings and Options:

KevinTheJedi

bkjproductions

Oh.. you are using a modified version of osTicket as the System Information page does not look like that. So that could be a contributing factor. Secondly, you can add any number of system emails. The system will fetch from any email configured for fetching and enabled.

Cheers.

KevinTheJedi

bkjproductions

Also, you are using PHP 8.1 but v1.18.2 requires 8.2-8.4.

Cheers

bkjproductions

We had tried a higher version of PHP but it failed to work. How can I tell what has been modified and what has not? If I simply extract a fresh copy of 1.18.2 and put in the current ost-config.php, will that work?

KevinTheJedi

bkjproductions

You would need to check your error logs to see why a higher version of PHP is not working. Likely linked to your customizations.

You’d have to talk to who modded it to see what was modded. I can just tell visually it’s completely different so something has been modded.

Yes, extracting a download from our website and copying your config file should work. Just make sure you rename or move the file from the current instance as to not interfere with the new one.

Cheers.

bkjproductions

@KevinTheJedi Oh, I see what you mean, yes, we did do some CSS to make it more mobile/ADA friendly. The visual difference is not a problem. Now, we've done a fresh install of OSticket and are having it check mail at a different address at the same domain/mailserver, and the problem persists. So this is pointing more to the mailserver being the problem, we will start looking into that. Thanks!

bkjproductions

Now that we have a fresh install there are scads of warnings showing up. On this install we are checking mail at a different domain and mailserver.

Below are some of the warnings from the PHP error log.

Deprecated: iconv_set_encoding(): Use of iconv.internal_encoding is deprecated in /[hidden]//ticket/bootstrap.php on line 327

Deprecated: Return type of osTicket\Session\AbstractSessionHandler::open($save_path, $session_name) should either be compatible with SessionHandlerInterface::open(string $path, string $name): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/class.session.php on line 269

Deprecated: Return type of osTicket\Session\AbstractSessionHandler::close() should either be compatible with SessionHandlerInterface::close(): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/class.session.php on line 273

Deprecated: Return type of osTicket\Session\AbstractSessionHandler::read($id) should either be compatible with SessionHandlerInterface::read(string $id): string|false, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/class.session.php on line 296

Deprecated: Return type of osTicket\Session\AbstractSessionHandler::write($id, $data) should either be compatible with SessionHandlerInterface::write(string $id, string $data): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/class.session.php on line 277

Deprecated: Return type of osTicket\Session\AbstractSessionHandler::destroy($id) should either be compatible with SessionHandlerInterface::destroy(string $id): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/class.session.php on line 299

Deprecated: Return type of osTicket\Session\AbstractSessionHandler::gc($maxlife) should either be compatible with SessionHandlerInterface::gc(int $max_lifetime): int|false, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/class.session.php on line 292

Deprecated: Return type of osTicket\Session\AbstractSessionHandler::validateId($id) should either be compatible with SessionUpdateTimestampHandlerInterface::validateId(string $id): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/class.session.php on line 284

Deprecated: Return type of osTicket\Session\AbstractSessionHandler::updateTimestamp($id, $data) should either be compatible with SessionUpdateTimestampHandlerInterface::updateTimestamp(string $id, string $data): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/class.session.php on line 288

Deprecated: Return type of TnefStreamReader::current() should either be compatible with Iterator::current(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/tnef_decoder.php on line 146

Deprecated: Return type of TnefStreamReader::next() should either be compatible with Iterator::next(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/tnef_decoder.php on line 128

Deprecated: Return type of TnefStreamReader::key() should either be compatible with Iterator::key(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/tnef_decoder.php on line 150

Deprecated: Return type of TnefStreamReader::valid() should either be compatible with Iterator::valid(): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/tnef_decoder.php on line 154

Deprecated: Return type of TnefStreamReader::rewind() should either be compatible with Iterator::rewind(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/tnef_decoder.php on line 158

Deprecated: Return type of FileObject::getFilename() should either be compatible with SplFileInfo::getFilename(): string, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/class.file.php on line 1079

Deprecated: Return type of transcode_filter::filter($in, $out, &$consumed, $closing) should either be compatible with php_user_filter::filter($in, $out, &$consumed, bool $closing): int, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/class.charset.php on line 86

Deprecated: Return type of transcode_filter::onCreate() should either be compatible with php_user_filter::onCreate(): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /[hidden]//ticket/include/class.charset.php on line 96

Deprecated: Creation of dynamic property QuerySet::$anotations is deprecated in /[hidden]//ticket/include/class.orm.php on line 2957

Deprecated: Creation of dynamic property MySqlCompiler::$annotations is deprecated in /[hidden]//ticket/include/class.orm.php on line 2984

Deprecated: Creation of dynamic property CompiledExpression::$type is deprecated in /[hidden]//ticket/include/class.orm.php on line 2694

Warning: Undefined property: mysqli::$unbuffered_result in /[hidden]//ticket/include/mysqli.php on line 194

Deprecated: Creation of dynamic property MySqlExecutor::$types is deprecated in /[hidden]//ticket/include/class.orm.php on line 3493

Deprecated: Creation of dynamic property MySqlCompiler::$annotations is deprecated in /[hidden]//ticket/include/class.orm.php on line 2984

Deprecated: Creation of dynamic property CompiledExpression::$type is deprecated in /[hidden]//ticket/include/class.orm.php on line 2694

Deprecated: Creation of dynamic property ModelInstanceManager::$annotations is deprecated in /[hidden]//ticket/include/class.orm.php on line 1858

Deprecated: Creation of dynamic property QuerySet::$_iterator is deprecated in /[hidden]//ticket/include/class.orm.php on line 1579

Warning: Undefined property: mysqli::$unbuffered_result in /[hidden]//ticket/include/mysqli.php on line 194

Deprecated: Creation of dynamic property MySqlExecutor::$types is deprecated in /[hidden]//ticket/include/class.orm.php on line 3493

Warning: session_name(): Session name cannot be changed after headers have already been sent in /[hidden]//ticket/include/class.ostsession.php on line 33

Warning: session_set_cookie_params(): Session cookie parameters cannot be changed after headers have already been sent in /[hidden]//ticket/include/class.ostsession.php on line 35

Warning: Undefined array key 2 in /[hidden]//ticket/include/class.session.php on line 52

Warning: session_set_save_handler(): Session save handler cannot be changed after headers have already been sent in /[hidden]//ticket/include/class.session.php on line 100

Warning: session_start(): Session cannot be started after headers have already been sent in /[hidden]//ticket/include/class.ostsession.php on line 114

Deprecated: Creation of dynamic property MySqlCompiler::$annotations is deprecated in /[hidden]//ticket/include/class.orm.php on line 2984

Deprecated: Creation of dynamic property ModelInstanceManager::$annotations is deprecated in /[hidden]//ticket/include/class.orm.php on line 1858

Deprecated: Creation of dynamic property QuerySet::$_iterator is deprecated in /[hidden]//ticket/include/class.orm.php on line 1579

Warning: Undefined property: mysqli::$unbuffered_result in /[hidden]//ticket/include/mysqli.php on line 194

Deprecated: Creation of dynamic property MySqlExecutor::$types is deprecated in /[hidden]//ticket/include/class.orm.php on line 3493

Warning: Undefined array key "verion" in /[hidden]//ticket/include/class.plugin.php on line 588

Deprecated: Creation of dynamic property ModelMeta::$parent is deprecated in /[hidden]//ticket/include/class.orm.php on line 66

Deprecated: Creation of dynamic property MySqlCompiler::$annotations is deprecated in /[hidden]//ticket/include/class.orm.php on line 2984

Deprecated: Creation of dynamic property CompiledExpression::$type is deprecated in /[hidden]//ticket/include/class.orm.php on line 2694

Deprecated: Creation of dynamic property ModelInstanceManager::$annotations is deprecated in /[hidden]//ticket/include/class.orm.php on line 1858

Deprecated: Creation of dynamic property QuerySet::$_iterator is deprecated in /[hidden]//ticket/include/class.orm.php on line 1579

Warning: Undefined property: mysqli::$unbuffered_result in /[hidden]//ticket/include/mysqli.php on line 194

Deprecated: Creation of dynamic property MySqlExecutor::$types is deprecated in /[hidden]//ticket/include/class.orm.php on line 3493

Warning: Undefined array key "verion" in /[hidden]//ticket/include/class.plugin.php on line 588

Warning: Undefined array key "ost_version" in /[hidden]//ticket/include/class.plugin.php on line 721

Deprecated: Creation of dynamic property MySqlCompiler::$annotations is deprecated in /[hidden]//ticket/include/class.orm.php on line 2984

Deprecated: Creation of dynamic property CompiledExpression::$type is deprecated in /[hidden]//ticket/include/class.orm.php on line 2694

Deprecated: Creation of dynamic property ModelInstanceManager::$annotations is deprecated in /[hidden]//ticket/include/class.orm.php on line 1858

Deprecated: Creation of dynamic property InstrumentedList::$model is deprecated in /[hidden]//ticket/include/class.orm.php on line 2127

Deprecated: Creation of dynamic property InstrumentedList::$queryset is deprecated in /[hidden]//ticket/include/class.orm.php on line 2128