Hello,

Can I prevent a ticket from being automatically created for someone who is in CC (E-Mail) ? Currently, if someone sends an email to the Helpdesk to create a ticket and includes someone else in CC, that person also gets notified about the newly created ticket.

Is there a way to prevent this so that only the person who creates the ticket via email gets access to it?
Regards

    Eiltesir

    Of course it's configurable via Admin Panel > Emails > Settings > Accept Email Collaborators.

    Cheers.

    Write a Reply...