Has there been any advances in multi-level approval process? and I already know about this response but am hoping some things have changed
PavelHNov 26, 2023Best Answerset by KevinTheJedi Nov 27, 2023 @ntozier has already described this many times: osTicket does not have a built in "ticket approval process".
https://forum.osticket.com/d/97819-dual-approval https://forum.osticket.com/d/99888-multi-level-approved-osticket
mboydccs
No, this is currently just a feature request at this time. We will most likely get to this after v2.0 has been released. It's definitely not coming in the current legacy codebase.
Cheers.
