I cann't change or update a ticket, it's shows that someone else is maybe working on the ticket.
This appears by every ticket. I have looked into the settings and save them without changing someting, offten this works. But now it isn't. For example controlepanel - email - click on emailadres and save changes.

New tickets are still in the inbox and are not uploaded to OSTicket

And now I cann't logging anymore - authentication required loop - user + password -> authentication required

No new screen normally I get an email and a new screen
I have looked into other discussion, but didn't find any related

    famke

    Sounds like maybe server time is off or database time is off? Check the server Timezone, web server Timezone, PHP Timezone, and MySQL Timezone. All time zones can be in your specific Timezone except the database Timezone. It’s recommended that the database Timezone is always UTC so dates are easily translated to other Timezones if needed.

    You should also check your various logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

    Cheers.

      Thank you @KevinTheJedi
      In that case I have to wait unitil monday untill our systemmanager is back. I don't have enough
      access rights

      4 days later

      @famke
      Just wanted to circle back around to this.
      Was this resolved?

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