DB Error #1062 upon creation of user

KevinTheJedi

The db error has nothing to do with adding a User as the db error is in relation to Teams which is only available to Agents. Do you have any hidden fields? Do you have permission to add users (Admin Panel > Agents > Agents > click your name > click Permissions > Users > Create).

Cheers.

kel_gorl

KevinTheJedi Yes, I do have permissions. Actually, I weekly create an account, but this time it displays an error

kel_gorl

KevinTheJedi Yes, I do have permissions. Actually, I weekly create an account, but this time it displays an error

KevinTheJedi

kel_gorl

Try disabling email verification (Admin Panel > Emails > Settings > Verify Email Addresses) and retest. If that works then your server is having DNS issues or the email domain has issues with their MX/A/AAAA records.

Cheers.

kel_gorl

KevinTheJedi Will try this, and update you once this works. Thank you!

kel_gorl

KevinTheJedi Hi, I have tried to disable the Verify Email Address Domain, but it still displays an error upon creation of user.

KevinTheJedi

kel_gorl

What version of osTicket are you running?

Cheers.

kel_gorl

KevinTheJedi version 14.1

KevinTheJedi

kel_gorl

Oof then I can’t really assist any further. You are way behind and likely have a bug going on that’s already been addressed.

Cheers.

kel_gorl

KevinTheJedi ohh... Will upgrading the version helps us resolve this issue?

KevinTheJedi

kel_gorl

There’s no guarantee however you are way behind and using an old unsupported version. So upgrading would be your best option. You can do a test upgrade and test to see.

Cheers.

kel_gorl

KevinTheJedi Okay, thank you for your assistance!