Is it possible to get a email notification when a ticket was closed?
BR waczny
Email notification: closed ticket
- Best Answerset by KevinTheJedi
Please do a recursive search on this forum before creating a new post. The short answer is no.
References:
- https://forum.osticket.com/d/100581-how-can-i-create-a-new-notification-about-ticket-closed
- https://forum.osticket.com/d/98179-notifications-about-ticket-closing
Cheers.
7 days later
I apologize, I did forget about one caveat (it's been a minute). When you post a note ("reason") during the closing of a Ticket it will call postNote() which calls onActivity() which triggers the New Activity Alert.
Cheers.